Refund policy

We care about your satisfaction and strive to provide a smooth and hassle-free return and exchange experience.

Return & Exchange Period

Exchange: Available within 14 days from the date you receive your order.

Refund (Return): Available within 7 days from the date you receive your order.

Conditions for Exchanges & Returns

To be eligible for an exchange or return, the product must meet the following conditions:

• The product must be in its original condition, exactly as received.

• The product must be unused and free from any damage, stains, or odors, including perfume or any other scents.

• All original packaging must be intact, including product bags, tags, labels, and branding.

Non-Exchangeable & Non-Refundable Products

Products are not eligible for exchange or refund if they have been damaged due to misuse, improper storage, or any damage occurring after delivery.

Exchange & Return Shipping Costs

In case of a manufacturing defect or an error on our part (such as receiving the wrong color or model), we will fully cover the shipping costs associated with the exchange or return.

If the customer requests an exchange or return for personal reasons (such as changing the size, color, or model), the customer will be responsible for the return shipping costs as well as the shipping costs of the replacement item.

How to Request an Exchange or Refund

To start an exchange or return request, please contact us through:

Customer Service (WhatsApp): 01012043443

Social Media Pages

Please provide your order number along with a clear photo of the product if there is an issue or defect.

Refund Process

All returned products will first be inspected by our Quality Control team to ensure they meet the conditions outlined above.

Once the return is approved, the amount paid will be refunded via Vodafone Cash or InstaPay within 3–7 business days after we receive and inspect the returned product.